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You should first contact the traders (sellers or service suppliers) directly with details of your complaint, and give them a chance to put the matter right. It is best to put your complaint in writing and include the following information:<\/p>\n
You should also keep copies of any letters you send along with a diary of events, and make a note of the time, the name of person you spoke to, and a brief record of what you discussed, for any telephone calls you have with the traders.<\/p>\n
Other than contacting the traders directly, you may approach the following organizations:<\/p>\n
You can contact the\u00a0Consumer Council<\/a>\u00a0to seek advice or to make a complaint ( telephone hotline: 29292222 ).<\/p>\n The Consumer Council is a body corporate subsidized by Government funding. Details of its power, roles and function can be found under the\u00a0Consumer Council Ordinance<\/a>\u00a0(\u00a0Cap. 216<\/a>\u00a0of the Laws of Hong Kong).<\/p>\n The functions of the Council are stipulated by law and include providing consumers with information on goods and services, acting as mediator in resolving consumer complaints, tendering advice on policies touching on consumer rights and interest, and encouraging businesses and professional associations to establish codes of practice.<\/p>\n Since the Council is not a law-enforcement body , it has no authority to sue traders. The relevant complaints are dealt with by way of mediation. However, the Council can censure trade mal-practices by naming\/publicizing the traders concerned . For cases that involve significant consumer interest but cannot be resolved by mediation or other means, applications for assistance can be made to the\u00a0Consumer Legal Action Fund<\/a>\u00a0.<\/p>\n For problems concerning “trade descriptions” or “safety of goods”, you can also complain to the Customs and Excise Department directly (general enquiry hotline- 28157711; complaint hotline – 81003553). The Department will entertain complaints concerning:<\/p>\n For more details concerning the above, please visit the\u00a0Customs and Excise Department’s webpage<\/a>\u00a0.<\/p>\n For problems concerning trade practices in relation to telecommunications and broadcasting, you can complain to\u00a0Communications Authority<\/a>\u00a0directly.<\/p>\n The Travel Industry Authority (“TIA”) is entrusted with the responsibility to regulate travel agents, tourist guides and tour escorts under the\u00a0Travel Industry Ordinance<\/a>\u00a0(Cap. 634<\/a>\u00a0of the Laws of Hong Kong). Its mission is to promote the integrity, competence and professionalism of the travel industry practitioners.<\/p>\n The TIA provides the following services to the public:<\/p>\n Contact details:<\/p>\n The mission of\u00a0Food and Environmental Hygiene Department<\/a>\u00a0(“FEHD”) is to work hand in hand with the community in building Hong Kong into a world-class metropolis renowned for its food safety and public hygiene.<\/p>\n Contact details:<\/p>\n The Insurance Claims Complaints Bureau (“ICCB”) is a self-regulatory initiative implemented by the insurance industry to protect consumer interest. One of the main objectives of ICCB is to receive referrals for complaints relating to claims arising out of personal insurance policies and to facilitate the settlement or withdrawal of such complaints, disputes or claims whether by the making of awards (decisions\/verdicts), or by such means as shall seem expedient.<\/p>\n For more information, please refer to\u00a0“Insurance”<\/a>\u00a0under the CLIC website.<\/p>\n Apart from complaining to the Consumer Council or the Customs and Excise Department, you can seek the advice of a solicitor. There is always the option of going to court. Sometimes, just telling a bad trader that you may go to court is enough to get your complaint sorted out.<\/p>\n If you do decide to go to court, there is a special way of suing for small amounts by using the small claims procedures in the Small Claims Tribunal. No person can be represented by a lawyer in the Small Claims Tribunal (but you can consult a lawyer before attending the Tribunal’s hearing).<\/p>\n The most you can claim by using the small claims procedures is HK$75,000. If the claim exceeds $75,000, you are not allowed to subdivide it in order to bring to the Tribunal a number of cases that are each below the $75,000 limit. The only way you can bring a claim in excess of the $75,000 limit before the Tribunal is if you abandon any amount above $75,000.<\/p>\n Types of claims can be handled by the Small Claims Tribunal include:<\/p>\n Before commencing a formal trial at the Tribunal, the Adjudicator (Tribunal’s judge) and the Tribunal Officer will attempt to mediate the dispute between the parties. If both parties agree to settle, the Tribunal will grant a written consent order and further trials or hearings can be avoided.<\/p>\n For details about the procedures and fees for hearings at the Small Claims Tribunal, please visit the\u00a0Judiciary’s webpage<\/a>\u00a0.<\/p>\n If the parties cannot reach an amicable settlement at the first hearing, you need to get ready for the subsequent trial. To get more information about how to prepare for the trial (from both the Claimant’s and the Defendant’s perspective), please go to\u00a0“Bringing or Defending a Civil Case”<\/a>\u00a0under the CLIC website.<\/p>\n If the amount of your claim is over $75,000, you must submit your claim to the District Court or the High Court. The maximum claim that can be handled by the District Court is $3,000,000. While for the High Court, there is no upper limit on the claim amount. Since the claim amount is bigger and the procedures involved are much more complex, you are strongly advised to find a lawyer to represent you in any proceedings in these 2 courts.<\/p>\n Consumer Legal Action Fund<\/strong><\/p>\n The Consumer Council also runs a Consumer Legal Action Fund (\u201cthe Fund\u201d), which will assist consumers to pursue their matters in courts.<\/p>\n You can apply for legal assistance under the Fund if you are a consumer or a group of consumers involved in a matter which:<\/p>\n (a) relates to consumer transactions, such as:<\/p>\n (b) involves significant public interest or injustice (e.g. other consumers may be affected if the defaulting trader continue to do business).<\/p>\n In order to be eligible for the Fund, normally you must have already exhausted all other means of resolving the dispute in question, and be unable to qualify for any form of legal aid.<\/p>\n Applicants for assistance under the Fund need not undergo a mandatory means test in order to qualify for assistance. However the Trustee may take into account an applicant’s financial resources in deciding whether to accept or reject a particular case.<\/p>\n There is a non-refundable application fee payable at the time of application. If your case is to be tried in the Small Claims Tribunal, the application fee is HK$100. If your case is to be tried in the District Court or other higher courts, the application fee is HK$1,000.<\/p>\n If your case is unsuccessful, you need not make any further payment. The Fund pays for all your costs and expenses. On the other hand, if your matter is successful, you will be asked to pay a contribution to the Fund.<\/p>\n For more information about the Fund, please visit the\u00a0Consumer Council’s webpage<\/a>\u00a0.<\/p>\n If you want to obtain an application form for the Fund, the Consumer Council has provided the form. Please click\u00a0here<\/a>\u00a0to download the form.<\/p>\n Legal Aid<\/strong><\/p>\n If you are not submitting your claim to the Small Claims Tribunal, and wish to have it tried in the District Court or the High Court, you may apply for legal aid if you satisfy certain conditions set out by the Legal Aid Department. For details, please go to\u00a0“Legal Aid”<\/a>\u00a0under the CLIC website.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" [et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Consumer Contracts” module_class=”posttitle” _builder_version=”4.9.7″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”] IX. Channels for Consumer Complaints [\/et_pb_text][et_pb_text _builder_version=”4.9.7″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ sticky_enabled=”0″] You should first contact the traders (sellers or service suppliers) directly with details of your complaint, and give them a chance to put the matter […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":" Adoption is a legal process by which parental rights and responsibilities over a child are transferred from the birth parents to the adoptive parents. An adoption in Hong Kong must be effected in accordance with the Adoption Ordinance , Cap. 290<\/a> , Laws of Hong Kong. The guiding principle in the adoption process is the \u201cbest interests of the child\u201d ( section 8<\/a> of the Adoption Ordinance<\/a> ).<\/p> Local adoption service in Hong Kong is provided by the Adoption Unit of the Social Welfare Department and three non-governmental organizations, as Accredited Bodies:<\/p> The statutory requirements concerning the accreditation system in respect of local adoption in the HKSAR are set out in sections 26<\/a> , 26A<\/a> and 26B<\/a> of the Adoption Ordinance<\/a> .<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[35,26,29],"tags":[],"class_list":["post-574","post","type-post","status-publish","format-standard","hentry","category-consumer-rights","category-daily-lives-legal-issues","category-topics"],"yoast_head":"\nCustoms and Excise Department<\/h3>\n
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Communications Authority<\/h3>\n
Travel Industry Council of Hong Kong (complaints against travel agents)<\/h3>\n
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Food and Environmental Hygiene Department<\/h3>\n
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The Insurance Claims Complaints Bureau<\/h3>\n
2. If consumers have to institute legal proceedings, what should they pay attention to?<\/h3>\n
Small Claims Tribunal<\/h3>\n
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District Court or High Court<\/h3>\n
Financial assistance for consumer legal actions<\/h3>\n
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