X. Assistance

A. Social Welfare Department

2343 2255

Operating Hours:
Monday to Saturday: 9:00 a.m. to 10:00 p.m.
Sunday and Public Holidays: 1:00 p.m. to 10:00 p.m.


Outside the above operating hours, callers who dial up the Hotline Service of the Social Welfare Department can leave their message on the recording machine or press “0” to approach social workers of designated non-governmental organizations for assistance.  In case of emergency, callers can dial “999” to seek assistance from the Police.

B. Referral lines for Refuge Centres for Women  offering 24-hour Admission (Addresses are kept confidential)

Four refuge centres for women, including the Dawn Court, Wai On Home for Women, Harmony House, Serene Court and Sunrise Court, provide temporary accommodation and support services for female victims of domestic violence and their children.  Social workers of the refuge centres provide counselling and conduct therapeutic and educational programmes for the residents to help them overcome their traumatic experiences and rebuild self-confidence.  The four refuge centres accept admission round-the-clock.

Serene Court

Telephone: 2381 3311
Website: http://www.cfsc.org.hk

Sunrise Court / Wai On Home for Women / Dawn Court

Telephone: 8100 1155
Website: http://womenrefuge.poleungkuk.org.hk/en_index.html

Harmony House

Telephone: 2522 0434
Website: http://www.harmonyhousehk.org

C. Referral Lines for Shelter and Crisis Centre – 24-hour Admission

The Family Crisis Support Centre

The Family Crisis Support Centre (FCSC) operated by Caritas-Hong Kong provides a time-out facility and an integrated package of services for helping people under extreme stress or facing a crisis to manage their emotions and seek a positive solution to family problems, including domestic violence.

Hotline: 18288
Website: http://fcsc.caritas.org.hk

Multi-purpose Crisis Intervention and Support Centre (CEASE Crisis Centre)

The CEASE Crisis Centre, operated by the Tung Wah Group of Hospitals, is a crisis intervention and support centre which aims to provide comprehensive support to victims of sexual violence and individuals / families facing domestic violence or in crisis.  Services provided include a 24-hour hotline, crisis intervention / an immediate outreach service for adult victims of sexual violence and elder abuse. It operates after the office hours of the Social Welfare Department, and can provide short-term accommodation for victims when it is temporarily not suitable for them to return home, or short-term accommodation for those individuals / families in crisis.

Hotline (Address kept confidential): 18281
Website: http://ceasecrisis.tungwahcsd.org

D. Men facing domestic violence

Family Crisis Support Centre

Hotline: 18288
Website: http://fcsc.caritas.org.hk/

Multi-purpose Crisis Intervention and Support Centre (CEASE Crisis Centre)

Hotline (Address kept confidential): 18281
Website: http://ceasecrisis.tungwahcsd.org

Temporary Shelter / Urban Hostel for Single Persons

If temporary accommodation is required, you may apply for temporary shelter at the urban hostel for single persons through the referral of social workers.  The Urban hostel for single persons provides short-term accommodation and counselling for needy persons so as to help them find alternative long-term accommodation.

Compassionate Rehousing

Compassionate Rehousing is a form of housing assistance, which aims at providing assistance to individuals and families who have genuine and imminent housing needs, but cannot solve the housing needs by themselves.  Under this scheme, conditional tenancy can also be recommended to help those who are under going divorce proceedings (including victims of spouse battering) and having genuine housing needs while awaiting the court decision on their divorce applications.  People in need of the service may apply to the social workers concerned.

E. Organisations for lesbian victims

Les Corner
Telephone:5281 5201(with Whatsapp)
Website: https://www.facebook.com/lescorner2015

F. Organisations for gay victims

Rainbow of Hong Kong
Telephone: 2769 1069
Website: http://rainbowhk.org/en-intro.html

G. Organisations for child abuse victims

Against Child Abuse
Telephone: 2755 1122
Website: www.aca.org.hk

*For elder abuse, please refer to “ Elder Abuse ” under the SeniorCLIC website.