IX. Channels for Consumer Complaints

You should first contact the traders (sellers or service suppliers) directly with details of your complaint, and give them a chance to put the matter right. It is best to put your complaint in writing and include the following information:

  • date of the advertisement or the website where it appeared;
  • date your order was placed;
  • details of goods or service ordered;
  • amount paid and the method of payment;
  • any references (e.g. order number or customer reference number);
  • reason(s) for your complaint;
  • anything else you think is relevant; and
  • how you would like your claim resolved.

You should also keep copies of any letters you send along with a diary of events, and make a note of the time, the name of person you spoke to, and a brief record of what you discussed, for any telephone calls you have with the traders.

1. Besides going directly to courts, where else can consumers seek assistance or make complaints?

Other than contacting the traders directly, you may approach the following organizations:

Consumer Council

You can contact the Consumer Council to seek advice or to make a complaint ( telephone hotline: 29292222 ).

The Consumer Council is a body corporate subsidized by Government funding. Details of its power, roles and function can be found under the Consumer Council Ordinance ( Cap. 216 of the Laws of Hong Kong).

The functions of the Council are stipulated by law and include providing consumers with information on goods and services, acting as mediator in resolving consumer complaints, tendering advice on policies touching on consumer rights and interest, and encouraging businesses and professional associations to establish codes of practice.

Since the Council is not a law-enforcement body , it has no authority to sue traders. The relevant complaints are dealt with by way of mediation. However, the Council can censure trade mal-practices by naming/publicizing the traders concerned . For cases that involve significant consumer interest but cannot be resolved by mediation or other means, applications for assistance can be made to the Consumer Legal Action Fund .

Customs and Excise Department

For problems concerning “trade descriptions” or “safety of goods”, you can also complain to the Customs and Excise Department directly (general enquiry hotline- 28157711; complaint hotline – 81003553). The Department will entertain complaints concerning:

  • short weights and measures;
  • overstating the fineness of gold and platinum;
  • unsafe toys and children’s products;
  • unsafe consumer goods;
  • discrepancies involving the rough diamonds certification scheme.

For more details concerning the above, please visit the Customs and Excise Department’s webpage .

Communications Authority

For problems concerning trade practices in relation to telecommunications and broadcasting, you can complain to Communications Authority directly.

Travel Industry Council of Hong Kong (complaints against travel agents)

The Travel Industry Council (“TIC”) is entrusted with the responsibility to regulate outbound and inbound travel agents under the Travel Agents Ordinance ( Cap. 218 of the Laws of Hong Kong). Its mission is to maintain a high standard of professionalism within the industry and to protect the interests of both the traders and travellers.

The TIC provides the following services to the public:

  • handle consumer complaints;
  • to help travellers apply for ex-gratia payment from the Travel Industry Compensation Fund and financial assistance from the Package Tour Accident Contingency Fund Scheme;
  • to promote consumer awareness of travel protection and travel safety;
  • 24-hour public service hotline: 2969 8188;
  • inbound tourist service hotline: 2807 0707.

The TIC website contains a list of FAQs on possible consumer complaints for inbound travel and outbound travel .

Food and Environmental Hygiene Department

The mission of Food and Environmental Hygiene Department (“FEHD”) is to work hand in hand with the community in building Hong Kong into a world-class metropolis renowned for its food safety and public hygiene.

Contact details:

  • address: 44/F Queensway Government Offices, 66 Queensway, Hong Kong;
  • fax: 2869 0169;
  • 24-hour enquiry and complaint hotline: 2868 0000;
  • e-mail: enquiries@fehd.gov.hk

The Insurance Claims Complaints Bureau

The Insurance Claims Complaints Bureau (“ICCB”) is a self-regulatory initiative implemented by the insurance industry to protect consumer interest. One of the main objectives of ICCB is to receive referrals for complaints relating to claims arising out of personal insurance policies and to facilitate the settlement or withdrawal of such complaints, disputes or claims whether by the making of awards (decisions/verdicts), or by such means as shall seem expedient.

For more information, please refer to “Insurance” under the CLIC website.

2. If consumers have to institute legal proceedings, what should they pay attention to?

Apart from complaining to the Consumer Council or the Customs and Excise Department, you can seek the advice of a solicitor. There is always the option of going to court. Sometimes, just telling a bad trader that you may go to court is enough to get your complaint sorted out.

Small Claims Tribunal

If you do decide to go to court, there is a special way of suing for small amounts by using the small claims procedures in the Small Claims Tribunal. No person can be represented by a lawyer in the Small Claims Tribunal (but you can consult a lawyer before attending the Tribunal’s hearing).

The most you can claim by using the small claims procedures is HK$75,000. If the claim exceeds $75,000, you are not allowed to subdivide it in order to bring to the Tribunal a number of cases that are each below the $75,000 limit. The only way you can bring a claim in excess of the $75,000 limit before the Tribunal is if you abandon any amount above $75,000.

Types of claims can be handled by the Small Claims Tribunal include:

  • debts;
  • service charges;
  • damage to property;
  • consumer claims (e.g. claims relating to goods or services with poor quality).

Before commencing a formal trial at the Tribunal, the Adjudicator (Tribunal’s judge) and the Tribunal Officer will attempt to mediate the dispute between the parties. If both parties agree to settle, the Tribunal will grant a written consent order and further trials or hearings can be avoided.

For details about the procedures and fees for hearings at the Small Claims Tribunal, please visit the Judiciary’s webpage .

If the parties cannot reach an amicable settlement at the first hearing, you need to get ready for the subsequent trial. To get more information about how to prepare for the trial (from both the Claimant’s and the Defendant’s perspective), please go to “Bringing or Defending a Civil Case” under the CLIC website.

District Court or High Court

If the amount of your claim is over $75,000, you must submit your claim to the District Court or the High Court. The maximum claim that can be handled by the District Court is $3,000,000. While for the High Court, there is no upper limit on the claim amount. Since the claim amount is bigger and the procedures involved are much more complex, you are strongly advised to find a lawyer to represent you in any proceedings in these 2 courts.

Financial assistance for consumer legal actions

Consumer Legal Action Fund

The Consumer Council also runs a Consumer Legal Action Fund (“the Fund”), which will assist consumers to pursue their matters in courts.

You can apply for legal assistance under the Fund if you are a consumer or a group of consumers involved in a matter which:

(a) relates to consumer transactions, such as:

  1. unmerchantable (poor quality) goods, including food and drugs;
  2. unfair and unconscionable contract terms;
  3. unreasonable exemption clauses in consumer contracts;
  4. false or misleading advertising claims;
  5. false trade descriptions;
  6. any other case of significant consumer interest; or

(b) involves significant public interest or injustice (e.g. other consumers may be affected if the defaulting trader continue to do business).

In order to be eligible for the Fund, normally you must have already exhausted all other means of resolving the dispute in question, and be unable to qualify for any form of legal aid.

Applicants for assistance under the Fund need not undergo a mandatory means test in order to qualify for assistance. However the Trustee may take into account an applicant’s financial resources in deciding whether to accept or reject a particular case.

There is a non-refundable application fee payable at the time of application. If your case is to be tried in the Small Claims Tribunal, the application fee is HK$100. If your case is to be tried in the District Court or other higher courts, the application fee is HK$1,000.

If your case is unsuccessful, you need not make any further payment. The Fund pays for all your costs and expenses. On the other hand, if your matter is successful, you will be asked to pay a contribution to the Fund.

For more information about the Fund, please visit the Consumer Council’s webpage .

If you want to obtain an application form for the Fund, the Consumer Council has provided the form. Please click here to download the form.

Legal Aid

If you are not submitting your claim to the Small Claims Tribunal, and wish to have it tried in the District Court or the High Court, you may apply for legal aid if you satisfy certain conditions set out by the Legal Aid Department. For details, please go to “Legal Aid” under the CLIC website.

X. Case Illustration

Scenario

Mr. B and his wife (Ms. C) are very unlucky, so that they have to face the following problems with some sellers and service suppliers:

1. He took his clothes to a dry cleaner but the clothes were subsequently damaged by the cleaner. Can he claim against the dry cleaner?

The law says the service supplier (dry cleaner) has to take reasonable care of customer’s (Mr. B’s) property. If the dry cleaner fails to do the job properly, Mr. B can ask him to do it again. If the clothes have been ruined, then the dry cleaner will have to fix them or make compensation.

It may be difficult to work out exactly how much money that Mr. B would be entitled to. He has to take into account how old the clothes were and how much wear he has already gotten out of them. Even though there was a notice saying something like “all garments cleaned entirely at customer’s risk”, Mr. B can still make his claim. If the dry cleaner has made a mess of the job then a notice like this won’t shield him. An exemption has to be reasonable before it can be enforced (see: VII. Unreasonable exemption clauses and unfair contract terms ).

2. He has purchased some goods but later he demanded a refund. What will happen if the shopkeeper refuses to give him his money back?

It all depends on the reason for Mr. B’s refusal. He is not entitled to a refund if:

•  he has just changed his mind about the item purchased;
•  before confirming his order, he was told that the goods were damaged or the fault was so obvious that he should have noticed it;
•  he damaged the goods by himself;
•  he subsequently altered the goods (e.g. took up the hem on a skirt); or
•  he has kept the goods for quite a long time without letting the seller know that there was something wrong with the goods (see: III. The Sale of Goods Ordinance ).

3. He took his computer to a shop for repair. When he collects it later he can’t believe that the service charge is so high. He would never have agreed to the job if he had known it would be that expensive. Can he refuse to pay the repair charge?

If the price has not been confirmed before completing the job, the repairer is entitled to charge a “reasonable” rate for the work ( section 7 of the Supplied of Services (Implied Terms) Ordinance ). If Mr. B does not pay what the repairer asks, the repairer is legally entitled to hold onto Mr. B’s computer until he pays the fee.

Even though Mr. B may think that he is being overcharged, he will have to pay the money if he wants his computer back. But in the meantime, Mr. B can make it clear to the repairer that he pays the fee “under protest” and that he intends to dispute it .

Mr. B will need to find out what other repairers would have charged for doing the same job. He shall then put it down in writing and send a letter to the repairer confirming that he was paying the bill under protest and demand a refund of the overcharged portion. If the repairer refuses to make a refund, Mr. B can take his case to the Consumer Council or the Small Claims Tribunal (please go to IX. Channels for Consumer Complaints ).

4. He put a deposit down for a car but then has second thoughts. Can he withdraw from the deal and ask for a refund of his deposit?

It is likely that Mr. B will lose his deposit. He has broken his contract with the seller, and the seller is entitled to compensation.

If Mr. B is asked to put down a deposit (but he is hesitated to confirm the order), he may ask whether or not the deposit is refundable. He may then request the seller to put that down in writing in order to avoid future arguments.

5. He took his camera for repair but the shop lost it. Can he obtain any compensation?

The repairer is required to take reasonable care of Mr. B’s camera and therefore Mr. B is entitled to compensation. If the repairer doesn’t provide other compensation then he must supply a new camera to Mr. B. Sometimes it may be very difficult to assess the actual amount of loss and further negotiations between both parties may be required.

6. He received something in the mail that he has never ordered. Does he have to pay for it?

Mr. B does not owe any money if he receives an item that he has never ordered. If he gets bills or collection letters from a seller who sent him something he has never ordered, he can write to the seller stating the facts and ask the trader to take the goods back. If the bills continue, he should insist the seller to send him the proof of his order. If this still doesn’t stop the bills, Mr. B can try to seek assistance from the Consumer Council .

If Mr. B sent for something in response to an advertisement claiming a free gift or trial period, but is now being billed, he should re-check the whole advertisement in detail. It may say something about charging shipping and handling, or worse, he may have inadvertently joined a club or subscribed to a magazine. He should then write to the seller offering to return the goods and stating that he believes the advertisement was misleading.

7. Ms. C has recently purchased some coupons (prepaid coupons) from a beauty salon but that salon suddenly closes down. Can she claim her money back and by what means?

There is little safeguard on consumer interest in prepayment scheme or coupons. In some cases, a company closes down some time after it has gone into liquidation. In some other cases, a company’s business comes to an end without prior notice to the outside world. The reasons for a company’s demise can be just as diverse: there may be financial difficulties, fierce competition, retirement, fraud, personal reasons and so forth. Consumers who find themselves in such an unfortunate situation may seek legal advice from lawyers, or contact the Consumer Council and the Police.

If a winding-up order has been granted against the company (in case it is a limited company), then the aggrieved consumers are legally entitled to recover their payment for the tickets. However, the consumers will only be treated as ordinary or unsecured creditors on claiming their loss. In reality, this means that the consumers will usually recover no more than a small proportion of the debt.

In order to be eligible as one of the creditors in a winding-up action, Ms. C has to prove that the company owes her money by completing a Proof of Debt Form (Form 63A) . She must also submit the form to the provisional liquidator or liquidator, together with documentary evidence, if any, after the winding-up order has been made against the company. For more details, please refer to “Bankruptcy, Individual Voluntary Arrangement and Winding-up of Companies” under the CLIC website.

If the company closes down suddenly without leaving any assets, the prospect of consumers (holding pre-paid coupons or vouchers) recovering their loss is usually very slim.

FAQ

1. Some tricky sellers may provide wrong information to mislead their customers. How am I protected against false descriptions made by sellers?

The Trade Descriptions Ordinance , Chapter 362 , Laws of Hong Kong (“TDO”), prohibits false trade descriptions for goods ( section 7 ) and services ( section 7A ).

False Trade Description in relation to goods

Any person who in the course of any trade or business:

  • applies a false trade description to any goods;
  • supplies or offers to supply any goods to which a false trade description is applied; or
  • has in his possession for sale or for any purpose of trade or manufacture any goods to which a false trade description is applied

commits an offence.

False Trade Description in relation to services

A trader who:

  • applies a false trade description to a service supplied or offered to be supplied to a consumer; or
  • supplies or offers to supply to a consumer a service to which a false trade description is applied

commits an offence.

A trader who adopts “Unfair Trade Practices” commits an offence. There are five kinds of “Unfair Trade Practices” outlined under Part IIB of the TDO :

  • Misleading Omissions
  • Aggressive Commercial Practices
  • Bait Advertising
  • Bait and Switch
  • Wrongly Accepting Payment

For more details, please go to Daily Lives Legal Issues > Consumer rights > The Trade Descriptions Ordinance .

2. In order to avoid certain liabilities, or to exploit customers, some sellers or service suppliers may insert exemption clauses into their contracts or impose unfair terms. Are these terms valid under the law?

The law prohibits sellers or service suppliers to avoid their responsibilities to customers if the latter are injured or property is lost or damaged due to the failure of the traders to take proper care. Sellers and service suppliers cannot hide behind cleverly worded clauses or a few lines of small print in a contract. They can still be liable to pay compensation.

Unreasonable Exemption Clauses

An exemption clause is used to avoid liability when things go wrong. Such a clause has to be “reasonable” before sellers and service suppliers can rely on it to avoid a claim brought against them by consumers. In other words, the relevant exemption clause may have no effect if it is proved to be unreasonable. Under normal circumstances, sellers or service suppliers cannot escape from liability arising from the death or personal injury of a consumer if the incident happened due to the traders’ negligence.

Unfair Contract Terms

The Unconscionable Contracts Ordinance ( Cap. 458 ) applies only to a contract for the sale of goods or supply of services in which one of the contracting parties is a consumer. If the Court finds out that the contract or any part thereof was unconscionable (unfair/not sensible) in circumstances relating to the contract at the time when it was made, the Court would have the jurisdiction under section 5 of the Unconscionable Contracts Ordinance to refuse to enforce the contract, or to enforce the remainder of the contract without the unconscionable part, or to limit the application of, or to revise or alter, any unconscionable part so as to avoid any unconscionable result.

For more about unreasonable exemption clauses and unfair contract terms, please visit Daily Lives Legal Issues > Consumer rights > Unreasonable exemption clauses and unfair contract terms .

3. Where can consumers seek assistance or make complaints?

Other than contacting the sellers or service suppliers directly, you may approach the following organizations:

Consumer Council

The Consumer Council is a body corporate subsidized by Government funding. The functions of the Council are stipulated by law, which include providing consumers with information on goods and services, acting as mediator in resolving consumer complaints, tendering advice on policies touching on consumer rights and interest, and encouraging businesses and professional associations to establish codes of practice.

Since the Council is not a law-enforcement body, it has no authority to sue sellers or service suppliers. The relevant complaints are dealt with by way of mediation. However, the Council can censure trade mal-practices by naming/publicizing the sellers or service suppliers concerned. For cases that involve significant consumer interest but cannot be resolved by mediation or other means, applications for assistance can be made to the Consumer Legal Action Fund.

Consumer Council hotline: 29292222

Customs and Excise Department

For problems concerning “trade descriptions” or “safety of goods” (short weights and measures, overstating the fineness of gold and platinum, unsafe toys and children’s products, etc.) you can complain to the Customs and Excise Department directly.

General enquiry hotline: 28157711
Complaint hotline: 81003553

Travel Industry Council of Hong Kong (complaints against travel agents)

The Travel Industry Council (“TIC”) is entrusted with the responsibility to regulate outbound and inbound travel agents under the Travel Agents Ordinance ( Cap. 218 of the Laws of Hong Kong). Its mission is to maintain a high standard of professionalism within the industry and to protect the interests of both the traders and travellers.

TIC 24-hour public service hotline: 2969 8188
Inbound tourist service hotline: 2807 0707

Food and Environmental Hygiene Department

The mission of Food and Environmental Hygiene Department (“FEHD”) is to work hand in hand with the community in building Hong Kong into a world-class metropolis renowned for its food safety and public hygiene.

24-hour enquiry and complaint hotline: 2868 0000

The Insurance Claims Complaints Bureau

The Insurance Claims Complaints Bureau (“ICCB”) is a self-regulatory initiative implemented by the insurance industry to protect consumer interest. One of the main objectives of ICCB is to receive referrals for complaints relating to claims arising out of personal insurance policies and to facilitate the settlement or withdrawal of such complaints, disputes or claims whether by the making of awards (decisions/verdicts), or by such means as shall seem expedient.

24-hours telephone information service line: 2520 2728

For more information, please visit Daily Lives Legal Issues > Consumer rights > Channels for consumer complaints .

4. If consumers have to institute legal proceedings, what should they pay attention to?

Small Claims Tribunal

The most you can claim by using the small claims procedures is HK$75,000. No person can be represented by a lawyer in the Small Claims Tribunal (but you can consult a lawyer before attending the Tribunal’s hearing). Types of claims can be handled by the Small Claims Tribunal include debts, service charges, damage to property, and consumer claims (e.g. claims relating to goods or services with poor quality).

District Court or High Court

If the amount of your claim is over $75,000, you must submit your claim to the District Court or the High Court. The maximum claim that can be handled by the District Court is $3,000,000. While for the High Court, there is no upper limit on the claim amount. Since the claim amount is bigger and the procedures involved are much more complex, you are strongly advised to find a lawyer to represent you in any proceedings in these two courts. You may also apply for legal aid if you satisfy certain conditions set out by the Legal Aid Department.

Consumer Legal Action Fund

The Consumer Council runs a Consumer Legal Action Fund (“the Fund”), which will assist consumers to pursue their matters in courts. If you are an eligible consumer or a group of eligible consumers involved in a matter which relates to consumer transactions, or involves significant public interest or injustice, you can apply for legal assistance under the Fund.

For more details, please visit Daily Lives Legal Issues > Consumer rights > Channels for consumer complaints .

5. Recently I have purchased some coupons (prepaid coupons) from a beauty salon but that salon suddenly closes down. Can I claim my money back and by what means?

Consumers who find themselves in such an unfortunate situation may seek legal advice from lawyers, or contact the Consumer Council and the Police. If a winding-up order has been granted against the company (in case it is a limited company), then the aggrieved consumers are legally entitled to recover their payment for the tickets. However, the consumers will only be treated as ordinary or unsecured creditors on claiming their loss. Consumers will usually recover no more than a small proportion of the debt. If the company closes down suddenly without leaving any assets, the prospect of consumers (holding pre-paid coupons or vouchers) recovering their loss is usually very slim.

If you want to read more case illustrations regarding consumer complaints, please visit Daily Lives Legal Issues > Consumer rights > Case illustration .

I. The meaning of “personal data”

Personal data means any data “relating directly or indirectly to a living individual, from which it is possible and practical to ascertain the identity of the individual from the said data, in a form in which access to or processing of the data is practicable” (e.g. a document or a video tape).  The legal definition of personal data can be found in section 2 of the Personal Data (Privacy) Ordinance ( Cap. 486 )(“the Ordinance”).

Obvious examples of personal data are an individual’s name and fingerprints, through which he or she can be identified. Alternatively, it may also be practicable to ascertain an individual through a combination of data such as telephone number, address, sex and age of an individual.

The Ordinance came into force on 20 December 1996. It applies to any person who collects, holds, processes and uses personal data within the private and public sectors as well as government departments. Generally speaking, the Ordinance governs the ways of collecting and using personal data, and prevents any abuse of data that is considered as intruding on an individual’s privacy.

Under current statutory and common law in the Hong Kong SAR, only personal data is protected under the Ordinance. Article 14 of the Hong Kong Bill of Rights stipulates that “no one shall be subjected to arbitrary or unlawful interference with his privacy, family, home or correspondence, nor to unlawful attacks on his honour and reputation.” However, the Ordinance does not cover privacy matters other than personal data.

II. The six data protection principles

Any person or organization collecting, holding, processing or using personal data must comply with the six data protection principles laid down in section 4 and schedule 1 of the Personal Data (Privacy) Ordinance . (Note: The person from whom personal data are or will be collected is called the “data subject” , and the person or organization that is collecting the personal data is called the ” “data user” .)

The Privacy Commissioner’s Office (PCO) may issue an enforcement notice to the person or company who committed the breach, with intent to direct that wrongdoer to stop violating the data collection principles and take any necessary remedial action. Non-compliance with the PCO’s enforcement notice is an offence and is liable to a fine or imprisonment. The victim who suffers damage, including injury to feelings, as a result of such violation may also be entitled to compensation from the wrongdoer through civil proceedings.

Principle 1 – purpose and manner of collection of personal data

Personal data must be collected for a lawful purpose. The purpose of collection must be directly related to a function or activity of the data user. The data collected should be adequate but not excessive in relation to that purpose.

Personal data should also be collected by lawful and fair means. Unauthorized access to another person’s bank account records or credit card information is an example of unlawful means of collecting personal data. If a person/organization intentionally uses a misleading way to collect personal data, this amounts to an unfair means of data collection. A company collecting the personal data of job applicants by means of recruitment activities when in fact they are not really recruiting any one is an example of unfair means of collecting personal data.

When personal data are collected from an individual, that person (the data subject) must be provided with the following information, which includes:

  • the purpose for which the data are to be used;
  • the classes of persons to whom the data may be transferred;
  • whether it is obligatory or voluntary for the data subject to supply the data;
  • the consequences arising if the data subject fails to supply the data; and
  • the data subject has the right to request access to and correction of the data.

Principle 2 – accuracy and duration of retention of personal data

Data users must ensure that the data held are accurate and up-to-date. If there is doubt as to the accuracy of the data, data users should stop using the data immediately. They should not keep the data any longer than is necessary for the purpose for which the data were collected.

Principle 3 – use of personal data

Unless personal data are used with the prescribed consent of the data subject, the data must not be used for any purpose other than the one mentioned at the time the data were collected (or a directly related purpose). “Prescribed consent” means the express consent given voluntarily by the data subject.

Principle 4 – security of personal data

Data users must take appropriate security measures to protect personal data. They must ensure that personal data are adequately protected against unauthorized or accidental access, processing, erasure, or use by other people without authority.

Principle 5 – information to be generally available

Data users must publicly disclose the kind (not the content) of personal data held by them and their policies and practices on how they handle personal data.

The best practice is to formulate a “Privacy Policy Statement” that encompasses information such as the accuracy, retention period, security and use of the data as well as measures taken regarding data access and data correction requests.

Principle 6 – access to personal data

A data subject is entitled to ask a data user whether or not the data user holds any of his/her personal data, and to request a copy of such personal data held by that user. If it is found that the data contained therein is inaccurate, the data subject has the right to request the data user to correct the record.

The data user must accede to the access and correction requests within a statutory period of 40 days. If the data user could not process the request within the period specified, it must provide a reply and state its reasons within 40 days.

Individuals/data subjects who wish to make data access requests may download the Data Access Request Form (OPS003) from the Privacy Commissioner’s Office and send the completed form to the company which holds the personal data. It should be noted that the Ordinance permits data users, in complying with the data access requests, to charge a reasonable fee. However, the data users concerned should not charge more than the direct cost of complying with the requests.

For more details of the six principles, please go to the Personal Data Privacy Liberal Studies provided by The Office of the Privacy Commissioner of Personal Data (PCPD).

A. Exemptions

In some situations, data users may be exempt from the restrictions imposed by the Ordinance or the six Data Protection Principles (DPP). The Personal Data (Privacy) (Amendment) Ordinance 2012 (the Ordinance) introduces further new exemptions. Some examples are summarised below:

Household affairs or recreational purposes

According to section 52 of the Ordinance, personal data for household affairs or recreational purposes is exempt from “DPP 4 and 5, and Ordinance sections 36 and 38(b) . Keeping the phone numbers of your family members for daily communication or keeping the phone numbers of your friends to arrange leisure activities are examples in this category.

Employment-related purposes

Under certain circumstances, data users may be exempt from some (but not ALL) of the restrictions of the six DPPs. Sections 53 , 54 , 55 and 56 of the Ordinance state that personal data used for employment-related purposes is exempt from the provisions of data-access requests. DPP 6 and section 18(1)(b) of the Ordinance require data users to supply the personal data they hold to the data subject. Such data includes, for example:

  • personal data relating to staff planning proposals;
  • personal data which is the subject of certain evaluative processes prior to the decision being taken and where an appeal can be made against such a decision, including the processes of recruitment, promotion, awarding, removal or disciplinary action; or
  • a personal reference for an appointment up to the time when the position is filled.

Health grounds

Under section 59 of the Ordinance, personal data relating to the physical or mental health of a data subject is exempt from the provisions of data access requests (DPP 6 and section 18(1)(b) of the Ordinance) and restrictions on data use (DPP3) if the application of those provisions would be likely to cause serious harm to the physical or mental health of the data subject or any other individual.

In addition, according to section 59(2) , enacted in 2012, if the application of restrictions on data use would be likely to cause serious harm to the physical or mental health of a data subject or any other individual, personal data relating to the identity or location of the data subject would also be exempt from DPP 3.

Care and guardianship

Personal data in relation to a minor which is transferred or disclosed to the minor’s parent or guardian by the Hong Kong Police Force or the Customs and Exercise Department is exempt from the restrictions on personal data use (DPP 3) if the transfer or disclosure is in the interest of the minor and would facilitate proper care and guardianship of the minor. ( section 59A , enacted in 2012)

News activities

Under section 61 , if personal data is held for the purpose of news activities, such data may be exempt from the provision in respect of data-access requests (DPP 6; sections 18(1)(b) , 38(i) , 36 and 38(b) ), unless and until the data is published or broadcast. If the data user is of the view that the disclosure of the personal data is in the public interest, then such disclosure may also be exempt from the restrictions on use (DPP 3).

In an appeal case reported by the Privacy Commissioner for Personal Data (PCPD) concerning the issue of public interest in news activities, the principal of an academic institute disclosed personal data of his staff to newspaper reporters in order to defend the reputation of the institute in response to accusations made by the complainant. It was held by the PCPD that such disclosure was in the public interest in facilitating fair and balanced reporting (please refer to Complaint Case Notes for full details).

Human embryos

Under section 63 , personal data which consists of information showing that an identifiable individual was or may have been born in consequence of a reproductive technology procedure is exempt from the provisions of DPP 6 and section 18(1)(b) , provided that its disclosure under those provisions is made in accordance with section 33 of the Human Reproductive Technology Ordinance ( Cap 561 ).

Emergency situations

Under section 63C , enacted in 2012, personal data is exempt from the restrictions on the collection of data (DPP 1(3)) and on the use of data (DPP 3) if the application of those provisions would be likely to prejudice the identification of an individual involved in a life-threatening situation, informing the individual’s immediate family members of his situation, the carrying out of emergency rescue operations, or the provision of emergency relief services.

B. Outsourced processing of personal data

It is an increasingly common practice for data users to outsource and entrust personal data processing to third parties. There have also been an increasing number of personal data leakage incidents which have occurred during the outsourced processing of personal data, which may have caused substantial and irreparable damage to the affected data subjects.

All the data protection principles apply to the processing of personal data by a third party. Under the Ordinance, where personal data is entrusted to a data processor, a data user is liable as the principal for any act done by its authorised data processor.

The Amendment Ordinance 2012 provides enhanced protection by amending DPP 2 and DPP 4. With effect from 1 October 2012, additional obligations are imposed on a data user which engages a data processor, whether within or outside Hong Kong, to carry out data processing on that user’s behalf. The data user must adopt contractual or other means to prevent any personal data transferred to the data processor from being kept longer than necessary for processing the data (DPP2(3)) and to prevent unauthorised or accidental access, processing, erasure, loss or other inappropriate use of the data (DPP 4(2)).

Under the amended Ordinance, data processor means a person who:

  1. processes personal data on behalf of another person; and
  2. does not process the data for any of the person’s own purposes.

Please read the PCPD’s leaflet for more details on the new obligations.

With the rapid advancement in information and communication technologies (ICT) and the popularization of outsourcing the processing of personal data, the collection (other than from the data subject directly) and dissemination of personal data has become much easier. This also makes it easier for data subjects to suffer damage if a person, whether or not entrusted by the data user, intentionally discloses the personal data obtained from a data user. In view of the seriousness of any intrusions into personal data privacy and the gravity of the harm that may be caused to the data subjects, the Amendment Ordinance 2012 creates a new offence to combat the disclosure of personal data obtained without the consent of the data user under certain conditions.

Under section 64 , it is an offence for any person to disclose any personal data of a data subject obtained from a data user without the data user’s consent:

  1. with the intent to obtain gain in money or other property, whether for the benefit of the person or another person;
  2. with the intent to cause loss in money or other property to the data subject; or
  3. irrespective of his intent, with the disclosure causing psychological harm to the data subject.

The maximum penalty is a fine of $1,000,000 and imprisonment for five years.

Please read the PCPD’s leaflet for more details on the new offence and its justification.

III. Use of ID card numbers and ID card copies

The Code of Practice on the Identity Card Number and other Personal Identifiers and its compliance guide for data users (issued by the Privacy Commissioner’s Office) came into force on 19 December 1998 . Any breach of the Code may be used as evidence in any legal proceedings relating to the Ordinance against the relevant data user.

The Code gives practical guidance to data users on the application of the Ordinance in relation to the collection, accuracy, retention, use and security of: (a) identity card (“ID card”) numbers and copies of ID cards; and (b) other personal identifiers that uniquely identify individuals, e.g. passport numbers, employee/staff numbers, examination candidate numbers and patient numbers.

Where a data user has collected an ID card number or copy of an ID card for a purpose allowed under the Code, the data should generally be used ONLY for that purpose. The records of ID card numbers or ID card copies should not be kept for longer than is necessary to fulfill the purpose for which they were collected.

Data users should also implement adequate security safeguards for data that they hold or transmit. Specifically, the Code requires that a copy of an ID card in paper form should be marked “copy” across the image of the ID card. Records of ID card numbers and ID card copies should also be treated as confidential documents which should be kept in locked cabinets or secure areas when they are not in use.

Due to advances in easy-to-use technology and lower costs, fingerprint data for personal identification has been put to use for purposes other than the investigation of crime. To regulate the use of this sensitive personal data, the Commissioner revised the note entitled Guidance on Collection of Fingerprint Data in May 2012.

NOTE:

The above questions and answers only highlight the general points of the Code. For further information, please refer to the whole content of the Code on the PCPD webpage . It is recommended that you contact the PCPD or consult a lawyer if you have any queries about the Code.

1. Generally speaking, under what circumstances can a person ask me to provide my ID card number or ID card copy?

ID card number

Unless authorized by law, no data user may compel an individual to provide his or her ID card number. A data user may request an individual to provide his or her ID card number under the circumstances where the collection of the ID card number is permitted by the Code. The following list contains some daily examples (this is not an exhaustive list):

  • Where there is an Ordinance which requires data users to collect ID card numbers, e.g. section 17K of the Immigration Ordinance ( Cap. 115 ) requires employers to keep a record of the number of the document, which is usually an ID card, by virtue of which each employee is lawfully employable.
  • Where the use of the ID card number is necessary for any of the purposes mentioned in section 58(1) of the Ordinance, which includes the prevention or detection of crime, and the assessment or collection of any tax or duty.
  • To enable the data user to identify the individual concerned or to attribute data to him or her where any of the following is necessary:
    • to advance the interests of the individual, e.g. to ensure that the correct medical record is referred to when treating a patient;
    • to prevent any third party other than the data user from suffering a detriment, e.g. to ensure that someone else is not given the wrong medication because the wrong medical record is referred to;
    • to enable the data user to safeguard against damage or loss that is more than trivial, e.g. drivers involved in a traffic accident may exchange ID card number in order to identify each other when pursuing a claim arising from the accident.
  • For inclusion in a document that establishes or is evidence of any legal or equitable right or interest or legal liability that is not trivial, e.g. in documents that establish an individual’s right of ownership of a flat.
  • As the means of future identification of an individual who is permitted to enter premises where monitoring of the activities of the individual inside the premises is not reasonably practicable, e.g. entry to a commercial building outside office hours.
  • As a condition for allowing an individual to have custody or control of property which is of a value that is more than trivial, e.g. rent a flat or car.

ID card copy

Again, no data user may compel an individual to provide a copy of his or her ID card unless authorized by law. A data user may request an individual to provide a copy of his or her ID card under the circumstances where the collection of the copy is permitted by the Code. The following list contains some daily examples (this is not an exhaustive list):

  • To carry out any of the purposes mentioned in section 58(1) of the Ordinance, which includes the prevention or detection of crime, and the assessment or collection of any tax or duty.
  • To provide proof of compliance with any statutory requirement, e.g. an employer may collect a copy of an ID card to prove compliance with the requirement of section 17J of the Immigration Ordinance ( Cap.115 ) to inspect the ID card of an individual when the employer intends to confirm the employment of that person.
  • To comply with a requirement to collect an ID card copy which is included in any code, rules, regulations or guidelines applicable to the data user and which requirement has been endorsed in writing by the Privacy Commissioner, e.g. banks may collect copies of the ID cards of their customers according to the Money Laundering Guidelines issued by the Hong Kong Monetary Authority.
  • To collect or check the ID card number of the individual, but only if the individual has been given the choice of presenting his or her ID card in person instead (e.g. Transport Department is permitted to collect copies of ID cards for this purpose in relation to applications for driving licences made by post, as individuals are given the choice of presenting their ID cards in person).
  • For the issuing of an officially recognised travel document, e.g. the BN(O) passport.

Collection of copies of ID cards is specifically NOT permitted in the Code under the following circumstances:

  1. merely to safeguard against a clerical error in recording the name or ID card number of the individual (i.e. the copy should not be collected in order only to enable the person to check the accuracy of the record that has been made of the individuals name or ID card number); or
  2. merely in anticipation of a prospective relationship with the individual (e.g. it would not be permissible for an employer to collect a copy of the ID card of an individual only because the employer may wish to offer him or her employment at a later stage).

2. Can the security staff of a building ask me to enter my ID card number in a visitors’ log book at the entrance of a building?

This depends on whether the monitoring of your activities inside the building is feasible or not (e.g. is it feasible to arrange a security guard to accompany you inside the building). If this is feasible, the security staff should not collect your ID card number. If such monitoring is not feasible, they are allowed to collect your ID card number.

However, the security staff should take appropriate security measures to ensure that such entries in a visitors’ log book are concealed from subsequent visitors who enter their details. If you are unwilling to provide your ID card number, you can suggest other alternatives. Examples of such alternatives include identification by another identification document (e.g. a staff card), or identification by someone known to the security staff (e.g. by a resident in the case of a residential building).

It is recommended by the Privacy Commissioner’s Office that in normal circumstances, entries in the visitor log book can be retained for a period of not more than one month. If there are any valid grounds justifying a longer retention period (e.g. where the records are required for evidentiary purposes or to assist a police investigation of detected or reported unlawful activities), the security staff can retain the data for more than one month. For more guidelines on this matter, please refer to the PCO’s publication ” Personal Data Privacy: Guidance on Property Management Practices “.

3. Can a police officer ask me to show him/her my ID card?

A request to show your ID card, without the requester making a record of any information on the card, is not covered by the Code. Generally, however, if police officers or other public officers (e.g. an immigration officer) ask to record your ID card number in your dealings with them, you should let them do so, as these officers have statutory powers to require individuals to furnish their ID card numbers in dealings with the Government.

For further information about the power the police have to check ID cards, please go to another topic Police and Crime under the CLIC website.

4. Can a prospective employer record my ID card number or collect a copy of my ID card when I attend a job interview?

In order to check whether you have applied for or held a position in the company before, the prospective employer can collect your ID card number. However, a copy of your ID card should not be collected unless and until you become an employee of that company.

5. If I have accepted an employment offer, can my employer collect a copy of my ID card?

Yes, as a copy of your ID card is evidence of your employer’s compliance with the requirements of the Immigration Ordinance to inspect your ID card before employing you. However, companies are required by the Code to mark the word “copy” across the image of copies of ID cards to reduce the chance for misuse and abuse.

6. Can a club ask me to provide my ID card number and a copy of my ID card if I apply to be a member?

Generally speaking, collection of ID card numbers of its members by a membership club may be permitted under the Code to enable the club management to check membership. However, there appears to be no justification to collect copies of members’ ID cards.

7. Can companies providing mobile phone services record my ID card number or collect a copy of my ID card if I apply for their services?

These companies operate on the basis of deferred payment (i.e. customers are usually required to make monthly payment after using their services). Hence, they require a means of proving the identity of their customers in order to obtain payment. Moreover, they face the problem that the services concerned are not provided to a fixed location. On the other hand, there have been a number of reported cases of individuals fraudulently obtaining such services using another person’s name and address, and of the salespersons opening accounts for fictitious persons to defraud their company. For these reasons, the collection of the ID card numbers and copies of the ID cards is generally justified under the Code. However, these companies should mark the word “copy” across the image of the copies.

8. Can banks/insurance companies collect a copy of my ID card when I apply to be their customer?

Yes, because they are required to do this under the guidelines issued by the relevant regulatory bodies. These requirements have been endorsed by the Privacy Commissioner. However, the word “copy” should be marked across the image of the copies of their customers’ ID cards.

9. What should I be aware of before I provide my ID card number or ID card copy to other persons?

The Code requires organizations or persons (the data users), before recording an ID card number, to consider alternatives that are less privacy intrusive. If you are not happy about a request to provide your ID card number, suggest to the requestor/data user alternatives that are reasonable and acceptable to you. For example, try to arrange for identification of yourself by someone else who is already known to the organization. An organization may be contravening the Code if it refuses to accept an alternative without a good explanation.

Compared to ID card numbers, stricter limits are imposed on the collection of ID card copies because of the greater dangers they carry in relation to possible fraud or other misuse. Generally speaking, this gives you greater justification in querying a request to provide a copy of your ID card.

The Code generally requires the data users to mark photocopies of ID cards they keep with the word “copy”. This marking should be made across the entire image of the ID card. The only exception to this marking requirement you are likely to encounter is where the photocopy is going to be converted into some other form, e.g. microfilm.

If you provide a photocopy of your ID card in person to a data user, you can insist that it must be marked “copy” in your presence.

Unless otherwise required or permitted by law, data users should ensure that an ID card number and the name of the holder are not displayed together publicly.

One common situation in which a breach of the above requirement may occur is the publication of notices including individuals’ names and ID card numbers in a newspaper (e.g. notices carrying the result of a lucky draw or a competition). Another is the display of notices containing individuals’ names and ID card numbers on a notice board in places such as a school, an office, or the lobby of a residential building. A further one is the inadvertent disclosure of the names and ID card numbers of visitors to subsequent visitors to a building in a visitors’ log-book.

Where you encounter a situation such as those described above, ask the organization/data user to stop displaying or disclosing those data (or else to justify the display/disclosure). An organization is likely to have contravened the Code if it cannot provide good justification.

10. Under what circumstances can a person ask me to provide other personal identifiers (e.g. staff number, passport number or patient number)?

In general, the requirements of the Code in relation to ID card numbers also apply to other personal identifiers. In other words, other personal identifiers may be collected only under the circumstances and by the means permitted for ID card numbers and are subject to similar requirements as regards retention and use.

However, the above does not apply to the collection or use of such other personal identifiers for a purpose that is directly related to the functions and activities of the person that assigned the identifier to the individuals concerned. For example, a staff number may be collected and used for purposes directly related to the functions or activities of the employer that assigned the number, such as managing employee records and the payment of employee salaries.

Data users that assign personal identifiers to individuals should take all reasonably practicable steps to ensure the security of the system under which this is done. Such steps should include security measures to safeguard against the unauthorized assignment of the identifier or production of any document (e.g. the unauthorized production of a staff card with a false staff number printed on it).

11. Complaint Case Notes from the PCPD – A property management company collected identity card numbers of residents who were applying for electronic entrance cards gaining access to the building. Is this viewed as an excessive collection of personal data?

Please read the answer provided by the PCPD website .

IV. Privacy on the Internet

Some people may have the view that privacy on the Internet is more of an IT issue than a legal issue. In practice, it is a combination of the two. The following questions and answers are given with reference to the PCPD’s publication: “Internet Surfing with Privacy in Mind – A Guide for Individual Net Users” .

More leaflets are available on the PCPD’s website which correspond to the rapid advancing Internet applications and services:

1. Are you asked to provide your personal data on-line?

If yes, you should do the following before you press the “submit” button to provide your personal data via an on-line form, or send an e-mail containing your personal data.

Look for identity details of the web site. It is possible that a site appears to be at an electronic address that does not belong to it. Visit the “About the Organization” page and check the organization’s identity details such as its name, physical location, and contact telephone/fax number. An organization may be considered as using unfair means to collect personal data if it does not disclose its identity (in which case it might have contravened Data Protection Principle 1 ).

Look for the site’s privacy policy notice. It is safer to know what the site’s personal data handling policy is before you provide them with your own. The Ordinance requires that organizations in Hong Kong should be open about their policy and practices with respect to the handling of personal data ( Data Protection Principle 5 ).

Search for an on-line notification of a Personal Information Collection (PIC) statement. The PIC statement is a means by which the site should inform you:

  1. how your data are to be used;
  2. to what other parties they may transfer your data;
  3. your right to request a copy of your personal data and correct any errors; and
  4. who should be contacted for such requests.

Under the Ordinance, organizations in Hong Kong must provide this information at or before the time they collect personal data from you.

2. Have you set your Internet browser to ask you before accepting a “cookie”?

Cookies are small files that can be stored in your computer when you visit a web page. When you visit a web site, the server of that site may request a unique ID from your Internet browser. If your browser does not have an ID, that server will deliver one to your computer and this is the process of “passing a cookie”. Sometimes when you visit a web site, you may be asked to fill in a form providing information such as your name and interests, and such information may also be stored in cookies. The host of that web site may then use cookies to track your behaviour and interests.

To enhance the degree of security of your browser, you may consider setting an option in your browser to ask your permission to accept a cookie each time one is presented. You may also use “anonymous cookies” software. You can search the Internet using the word “cookies” to find software that can keep your computer clear of cookies or make your cookies files ineffective for access. This would help to reduce your loss of privacy.

3. Are you annoyed about direct marketing e-mails addressed to you?

Under section 34 of the Ordinance, a company in Hong Kong that makes a direct marketing approach to you has an obligation to offer you an “opt-out” opportunity not to receive further marketing information from it. This gives you the right to request the sender to stop sending marketing e-mails to you.

You should also take precautions to avoid receiving unsolicited advertising e-mails. To reduce the chances of making yourself a marketing target, you should avoid registering with free e-mail services or e-mail directory services. If you use a “signature file” (note) in your e-mail correspondence , you should be careful not to provide unnecessary details about yourself in the signature file which may expose you as a marketing target.

(Note: A signature file is small text file that can be automatically attached to the end of e-mail messages. It may include the sender’s name, job title, company name, phone/fax number, etc.)

V. Privacy regarding direct marketing

The Amendment Ordinance 2012 introduced a new regime governing the use of personal information in direct marketing, which took effect on 1 April 2013. The new regime provides stronger protection for individuals. When data users intend to use or provide an individual’s personal data in direct marketing, they are required to inform the individuals of the prescribed information and obtain their consent.

Under section 35A of the Ordinance, “direct marketing” (in the context of personal data privacy) means:

  1. offering or advertising the availability of goods, facilities or services; or
  2. soliciting donations or contributions for charitable, cultural, philanthropic, recreational, political or other purposes,

by means of:

  1. information or goods sent to specific persons by mail, facsimile transmission, electronic mail, or other similar means of communication, where the information or goods are addressed to a specific person or specific persons by name; or
  2. telephone calls made to specific persons.

Corresponding to the amendment of the Ordinance, the Commissioner published guidance notes entitled New Guidance on Direct Marketing in January 2013.

A. Use of personal data for the data user’s own direct marketing purposes

With reference to section 35C of the amended Ordinance, before using personal data in direct marketing, data users must follow the specific steps listed below:

1.  Data users must inform the data subjects of their intention to use the data subjects’ personal data for direct marketing, and they may not so use the data unless they have the data subjects’ consent.

2.  Data users must provide the data subjects with information on the intended use of the data, including the kinds of personal data to be used and the classes of marketing subjects in relation to which the data is to be used.

3. Data users must provide the data subjects with a free-of-charge channel through which the data subjects may communicate their consent to the intended use.

4. In order to help data subjects make an informed choice, the information provided by data users must be presented in a manner that is easily understandable and, if in written form, easily readable.

In addition, according to section 35F , if data users are using the data in direct marketing for the first time , they must notify the data subjects of their op-out right, and the data users must, without charge to the data subjects, stop using the data in direct marketing if the data subjects opt out.

Data users can use the personal data in direct marketing only after they have received the data subjects’ consent to the intended use of the personal data. Consent, in this context, includes an indication of no objection to the use or provision of the personal data ( section 35A(1) ). If the data subjects give their consent orally, the data users must confirm in writing to the data subjects within 14 days from receiving their consent the permitted kind of personal data and the permitted class of marketing subjects ( section 35E ).

Data users must comply with the data subjects’ request at any time to stop using the data subjects’ personal data in direct marketing without charge to the data subject ( section 35G ).

Data users who contravene any of the requirements in the sections mentioned above commit an offence. For each offence, the data user is liable on conviction to a maximum fine of $500,000 and to a maximum imprisonment of three years.

In contrast to this new regime which is an “opt-in” regime, the old regime offered data subjects only a limited “opt-out” option: i.e., when data users used data subjects’ personal data in direct marketing for the first time, the users had to inform the subjects that they could request the data user to cease using their personal data for direct marketing purposes. If data subjects made such a request, the data users had to stop using the data; if the data subjects made no such request, their personal data could be used without any further notice. It should be noted that the old regime still applies to personal data that was used in direct marketing before the new amendment took effect, pursuant to section 35D of the amended Ordinance (also called a “Grandfather arrangement”: i.e. an old rule continues to apply to certain existing cases, while a new rule applies to all future cases). In other words, if before 1 April 2013 a data user used the personal data in direct marketing in compliance with the existing requirements of the Ordinance, that data user could continue to do so on or after 1 April 2013, in relation to the same class of marketing subjects, without being subject to the obligations imposed under the new regime.

B. Provision of personal data to third parties for use in direct marketing

In addition to the regulation on the use of personal data by data users for their own direct marketing purposes, the amended Ordinance introduces more stringent regulations on providing personal data to third parties for use in direct marketing, including the sale of personal data.

When data users intend to provide personal data to third parties for use in direct marketing, the data users must follow a procedure similar to that outlined above in part A. Additionally, they must inform the data subjects of two other kinds of information in relation to the intended use ( section 35J ):

  1. whether the data is to be provided for gain; and
  2. the classes of persons to whom the data is to be provided.

The form of notification and response of the data subject must be in writing . Furthermore, the data users must not provide personal data to a third party unless the data users have received written consent from the data subject. ( section 35K )

Data subjects may at any time and irrespective of whether they have previously given consent to the provision of their personal data to a third party require the data user—

  1. to stop providing the data subjects’ personal data to a third party for use by that party in direct marketing; and
  2. to notify any third party to whom the data has been so provided to stop using the data in direct marketing.

Accordingly, data users who receive these instructions must, without charge to the data subjects, comply with them. The notification made by the data users to the third party must be in writing . Any third party who receives such a notification from the data user must stop using the personal data in direct marketing in accordance with the notification. ( section 35L )

Contraventions of the requirements in relation to the provision of personal data to third parties for use in direct marketing are offences. For contraventions involving the provision of personal data for gain (including the sale of personal data), the maximum penalty is a fine of $1,000,000 and imprisonment for five years. For other contraventions, the maximum penalty is a fine of $500,000 and imprisonment for three years.

Unlike the use of personal data for the data users’ own direct marketing purposes, the provision of personal data to third parties for use in direct marketing is not subject to a “Grandfather arrangement” (i.e. when an old rule continues to apply to certain existing cases, while a new rule applies to all future cases). In other words, any provision of personal data to third parties, whether it happened before or after 1 April 2013, must comply with the requirements of the amended Ordinance.

With regard to cold-calling (note), staff members of the data user are recommended to give an opt-out message along the following lines: We are not allowed to use your personal data in direct marketing without your consent. If you do not wish to receive marketing calls from us, please tell me anytime and we will not call again.” If the data user fails to inform a data subject of his opt-out right or other information required by sections 35C – 35F as mentioned above, a data subject may lodge a complaint with the Office of the Privacy Commissioner for Personal Data. (Note: Cold-calling is the practice of making a marketing approach by telephone to a potential customer with whom the caller has had no previous dealings.)

The PPCD published a leaflet that introduces the ways for individuals to exercise their right of consent to opt-out of direct marketing activities under the amended Ordinance.

VI. Complaints, penalties and legal assistance

After receiving a complaint in relation to possible contraventions of the Personal Data (Privacy) Ordinance , the staff of the Office of the Privacy Commissioner for Personal Data (PCPD) would first conduct preliminary enquires to see if the complainant holds substantial grounds. After preliminary enquiries into the complaint, the PCPD may inform the complainant of its preliminary views and ask the opposite party to take remedial action to resolve the issues surrounding the complaint.

If the dispute cannot be resolved by mediation, the PCPD may conduct a formal investigation. If the complaint involves suspected contravention of a serious nature, the PCPD would immediately conduct a formal investigation instead of making preliminary enquiries. If after investigation it is found that there are contraventions on the part of the data user, an enforcement notice would be served on that data user by the PCPD directing him/her to take any necessary remedial action. Data users who do not comply with the PCPD’s enforcement notice commit an offence and are liable to a fine or imprisonment. The Commissioner can also instigate prosecution action. Under the amended Ordinance. The time for preparing information for prosecution was extended from six months to two years from the date of the commission of the offence.

If a data subject suffers damage (including injury to feelings) as a result of a contravention of the Ordinance by a data user, the data subject can sue the data user for compensation through civil proceedings. Under the amended Ordinance, the Commissioner can grant legal assistance to that person.

A. Complaint-handling policy and complaint procedures

Data subjects should first lodge a complaint with the data user who does not handle his or her personal data in accordance with the Ordinance.

If the alleged offender fails to give a satisfactory reply and the data subject decides to lodge a complaint with the PCPD, the complainant is advised to first learn about the complaint-handling policy of the PCPD. For details, please visit the PCPD webpage on this policy or call its hotline at 2827 2827.

The complaint procedure, accompanied by a flowchart , can be found on the PCPD website. Complainants should note that the time limit for lodging a complaint is two years from the date of their actual knowledge of the privacy-intrusive act or practice, but it is recommended that they lodge the complaint as soon as possible.

B. Enforcement notice and penalties

Under section 50 of the amended Ordinance, the Commissioner has wider power to serve enforcement notices. If he finds a contravention of a requirement under the Ordinance, the Commissioner can serve an enforcement notice on the data user concerned to direct it to take the necessary steps to remedy the contravention, irrespective of whether the contravention will continue or be repeated.

Any data user who fails to comply with the PCPD’s enforcement notice commits an offence and is liable to a fine at level 5 (currently $50,000) and to imprisonment for two years. The amended Ordinance provides for a heavier penalty for a second and subsequent conviction for contravening an enforcement notice. The penalty is a fine at level 6 (currently $100,000) and imprisonment of two years and, in the case of a continuing offence, a daily fine of $2,000. ( Section 50A(1) )
If data users comply with an enforcement notice issued against them within a specified period, and subsequently intentionally commit the same offence, they are liable to a fine of $50,000 and to imprisonment for two years and, in the case of a continuing offence, a daily fine of $1,000. ( Section 50A(3) )

For more details of other offences under the Ordinance, please refer to section 64 of the Ordinance.

C. Legal assistance

If data subjects suffer any damage caused by a data user in contravention of the requirements under the Ordinance, they can make a civil claim for compensation from the data user for the damage: i.e. sue the data user in a court ( section 66 ). However, the data subject may have difficulty in pursuing the lawsuit because some cases may be more complex and may incur considerable legal costs and expenses. In view of this, section 66B of the amended Ordinance authorises the Commissioner to grant legal assistance to aggrieved individuals seeking such compensation.
This legal assistance takes the form which the Commissioner considers most appropriate, including but not limited to the following:

  • giving advice;
  • mediation;
  • arranging for advice or assistance from a solicitor or counsel; or
  • arranging for representation by any person, including such assistance as is usually given by a solicitor or counsel, in the steps preliminary or incidental to any proceedings, or in arriving at or giving effect to a compromise to avoid or bring to an end any proceedings.

The assistance may be rendered through the Commissioner’s legal staff or external lawyers engaged by the Commissioner on behalf of the person seeking legal assistance. The Commissioner’s legal staff will advise the individual independently without any influence from anyone else.

The Commissioner will normally bear the cost of legal assistance. If the assisted person is successful in the claim for compensation, and in recovering the costs and expenses related to the claim, whether through legal proceedings or any other settlement, the Commissioner has the first charge on such costs and expenses payable to the assisted person (i.e. the payment will be used to settle the Commissioner’s legal costs or expenses first).

Data subjects seeking legal assistance should normally lodge a complaint against the relevant data user with the Commissioner before applying for legal assistance. They should meet the abovementioned requirements during the complaint-handling process, providing all information to the PCPD.They may lodge an application for legal assistance after the Commissioner concludes the complaint. All applications must be made on the PCPD’s Application Form .

The Commissioner may grant assistance if he thinks fit to do so . In exercising his discretion, the Commissioner will consider a series of factors, including in particular:

  • whether the case raises a question of principle; or
  • whether it is unreasonable, having regard to the complexity of the case or the applicant’s position in relation to the respondent or another person involved or any other matter, to expect the applicant to handle the case unaided.

The Commissioner lists the factors that he may take into account in the Leaflet entitled “Legal assistance for civil claims under the Personal Data (Privacy) Ordinance” .

Normally, an applicant for legal assistance will be informed of the result within three months after submitting all the relevant information for the application. If the Commissioner decides to grant assistance, the applicant will be asked to sign an agreement which sets out the terms and conditions under which the assistance will be given. If the Commissioner refuses the application, the applicant will be notified in writing with reasons.

At any stage of the provision of legal assistance, the Commissioner may use his discretion to review his decision to grant assistance and discontinue such assistance. The leaflet provides the circumstances under which legal assistance may be discontinued, including, in particular, a situation in which the applicant knowingly gives false or misleading information to the Commissioner.

The Ordinance provides no right of appeal against the Commissioner’s decision to refuse to grant legal assistance or to discontinue such assistance. However, if there is any material change of circumstances, the Commissioner may review, at his discretion, his decision upon receiving a written request from the applicant. His review decision is final.

FAQ

1. What is “personal data”?

Personal data means any data “relating directly or indirectly to a living individual, from which it is possible and practical to ascertain the identity of the individual from the said data, in a form in which access to or processing of the data is practicable” (e.g. a document or a DVD).  Obvious examples of personal data are an individual’s name and fingerprints, , through which he or she can be identified. Alternatively, it may also be practicable to ascertain an individual through a combination of data such as telephone number, address, sex and age of an individual.

For legal definition of personal data and how the law protects personal data privacy, please visit Daily Lives Legal Issues > Data subject of personal data > The meaning of “personal data” .

2. Are there any exemptions for data users from the Personal Data (Privacy) Ordinance or the Data Protection Principles?

In some situations, data users may be exempt from some of the restrictions imposed by the Ordinance or the six Data Protection Principles (DPPs). Some of the common situations for exemptions include, among other things, the followings:

  • keeping the phone numbers of one’s family members for daily communication or keeping the phone numbers of one’s friends for arranging leisure activities;
  • personal data held by courts, magistrates or judicial officers in the course of performing judicial functions;
  • personal data held for the purpose of prevention or detection of a crime; or
  • personal data held for the purpose of news activities.

If you want to know what other exemption situations are, please refer to Daily Lives Legal Issues > Data subject of personal data > The six Data Protection Principles .

3. Under what circumstances can someone ask me to provide my ID card number or ID card copy?

ID card number

Unless authorized by law, no data user may compel an individual to provide his or her ID card number. A data user may request an individual to provide his or her ID card number under the circumstances where the collection of the ID card number is permitted by the Code of Practice on the Identity Card Number and other personal Identifiers (“the Code”) issued by the Office of the privacy Commissioner of Personal Data. The following list contains some daily examples (this is not an exhaustive list):

  • Where there is an Ordinance which requires data users to collect ID card numbers, e.g. employers to keep a record of the number of the document, which is usually an ID card, by virtue of which each employee is lawfully employable;
  • to advance the interests of the individual, e.g. to ensure that the correct medical record is referred to when treating a patient; or
  • as the means of future identification of an individual who is permitted to enter premises where monitoring of the activities of the individual inside the premises is not reasonably practicable, e.g. entry to a commercial building outside office hours.

ID card copy

Again, no data user may compel an individual to provide a copy of his or her ID card unless authorized by law. A data user may request an individual to provide a copy of his or her ID card under the circumstances where the collection of the copy is permitted by the Code. The following list contains some daily examples (this is not an exhaustive list):

  • to collect or check the ID card number of the individual, but only if the individual has been given the choice of presenting his or her ID card in person instead, e.g. Transport Department is permitted to collect copies of ID cards for this purpose in relation to applications for driving licences made by post, as individuals are given the choice of presenting their ID cards in person;
  • for the issuing of an officially recognised travel document, e.g. the HKSAR passport.

For more details, please refer to Daily Lives Legal Issues > Data subject of personal data > Use of ID card numbers and ID card copies .

4. Can someone use my personal data for direct marketing?

When data users intend to use or provide an individual’s personal data in direct marketing, they are required to inform the individuals of the prescribed information and obtain their consent. On the other hand, individuals may exercise their right to opt-out of direct marketing activities.

Under the law, “direct marketing” (in the context of personal data privacy) means:

  • offering or advertising the availability of goods, facilities or services; or
  • soliciting donations or contributions for charitable, cultural, philanthropic, recreational, political or other purposes,

by means of:

  • information or goods sent to specific persons by mail, facsimile transmission, electronic mail, or other similar means of communication, where the information or goods are addressed to a specific person or specific persons by name; or
  • telephone calls made to specific persons.

Contravention of any of the requirements by law is an offence.

For more details, please go to Daily Lives Legal Issues > Data subject of personal data > Privacy regarding direct marketing .

5. What should I do if I believe that my data privacy is being violated?

You may lodge a complaint to the Office of the Privacy Commissioner for Personal Data (PCPD). After receiving a complaint, the staff of the PCPD would first conduct preliminary enquires to see if you hold substantial grounds. The PCPD may inform you of its preliminary views and ask the opposite party to take remedial action to resolve the issues surrounding the complaint.

If the dispute cannot be resolved by mediation, the PCPD may conduct a formal investigation. If it is found that there are contraventions on the part of the data user, an enforcement notice would be served on that data user by the PCPD directing him/her to take any necessary remedial action. Data users who do not comply with the PCPD’s enforcement notice commit an offence and are liable to a fine or imprisonment.

If you suffer damage (including injury to feelings) as a result of the wrongdoings of the data user, you can sue the data user for compensation through civil proceedings. The Commissioner can grant legal assistance to eligible complainant.

If you want to know more about this, please go to Daily Lives Legal Issues > Data subject of personal data > Complaints, penalties and legal assistance .

I. An overview of nuisance

Most people in Hong Kong live in multi-storey buildings. The population density in these multi-storey buildings is high and neighbours live very close to each other. Residents can easily be affected by the actions of their neighbours, resulting in disputes.

In this section, we will discuss the following legal issues that commonly arise in neighbourhoods.

Nuisance can be understood as any on-going or recurrent activity or state of affairs that causes a substantial and unreasonable interference with people’s property, or with their use or enjoyment of that property.

Common law recognises that people have the right to use and enjoy their property, and have protection under the law from unreasonable interference by neighbours. If residents cause a nuisance to their neighbours, the residents are civilly liable for nuisance and can have civil proceedings brought against them under the tort of private nuisance.

In addition to private nuisance, there are statutory nuisances which are made nuisances by statute either in express terms or by implication. If your neighbour causes a statutory nuisance, you may lodge a complaint with the relevant government department. The relevant authority may issue a nuisance notice to require your neighbour to abate the nuisance. If the nuisance is not abated, it is a criminal offence.

II. Private nuisance

A. What constitutes an actionable nuisance?

To be actionable, a nuisance must be a real interference with the comfort or convenience of living according to the standards of the average person. An interference which alone causes harm only to someone of abnormal sensitiveness does not of itself constitute an actionable nuisance.

It is always a question of degree whether the interference with comfort or convenience is sufficiently serious to constitute a nuisance. In order to assess whether the interference is actionable, the court considers factors like the following:

1. The circumstances and character of the locality of the neighbourhood

The court will consider the location of the property and the type of people living in it when assessing the standard of comfort. For example, if you are living in a busy shopping area, if the shops are operated in a fair and reasonable way, you are expected to be more tolerant of some disturbances, such as a crowded environment or occasional peddling. You cannot expect such a neighbourhood to be as quiet as Mid-levels, for example.

2. Any similar interferences which exist or previously existed in the neighbourhood

Although you are expected to tolerate some degree of discomfort or inconvenience, if an interference already existed in the area, it does not mean that a substantial additional interference cannot be regarded as a nuisance. Taking the above scenario as an example, if a shop extends its opening hours to 24 hours a day and keeps using loudspeakers to attract customers late at night, such a nuisance would be actionable.

3. Extent, degree and duration of the interference

If an interference is a temporary consequence of carrying out lawful work, such as renovation or repair work, and the method used to carry out such work is reasonable, the interference may not be an actionable nuisance.

4. Sensitivity of the complainant

When judging whether the activity in question constitutes a nuisance, the court will adopt the standard of tolerance of a reasonable person. So if a person is hypersensitive or exceptionally delicate, the claim may not be successful.

5. Intention of the creator of interference

If it can be proved that the creator of the interference is deliberately acting in an improper way or has a malicious motive, this may provide evidence of unreasonable use of the property.

6. Effect of the interference

This concerns whether the effects of a nuisance are transitory or permanent, occasional or continuous.

If an interference is unreasonable, the person who causes the nuisance is liable even though he may have used reasonable care and skill to avoid causing it.

B. Who can sue?

Owners or occupiers with the right to exclusive possession, such as tenants, are entitled to sue for nuisance. The right to exclusive possession means the right to prevent others from using or invading the property without your consent. Exclusive possession enables the tenant to exclude strangers and even the landlord.

However, even if members of the owner’s or occupier’s family living in the affected flat are lawful and permanent residents, they are not entitled to sue, as they have no right to exclusive possession. They are mere licencees, which means they are permitted to use the flat by the owner only for an agreed purpose.

If the affected property is let out, the tenant is the proper plaintiff to sue for nuisance. However, if the damage caused by a nuisance is of a permanent nature, not a mere temporary annoyance, the landlord can sue for nuisance.

C. Who can be sued?

Obviously, the person who creates a nuisance is primarily liable.

If an owner or occupier does not create the nuisance, but knows about it, or has a way of knowing about it or that it is likely to happen in his flat and allows the nuisance to continue, he is liable.

An owner or occupier who “authorises” or “adopts” the nuisance caused by the creator is also liable. If the landlord is aware of the nuisance before renting out the premises, or if the lease provides that the landlord is obliged to repair the premises, both the landlord and the tenant are liable.

D. Remedies

1. Damages

A person affected by a nuisance may commence legal proceedings to seek damages for the actual loss suffered.

Damages usually include repair costs, alternative accommodation costs, loss of property value, and general damages for annoyance, inconvenience and discomfort.

2. Injunction

A person may seek an injunction to restrain another person from continuing to create the nuisance.

3. Self-help

A person who is affected by a private nuisance is, in general, entitled to abate it. For this purpose, he may enter the property of the person causing the nuisance provided that it does not cause a breach of the peace. However, it is a remedy which is not usually advisable. This is appropriate only in simple cases which would not justify the expense of legal proceedings or urgent cases which require an immediate remedy. The abatement must be done so as to cause as little damage as possible to the wrongdoer and other innocent parties. If there are alternative methods of abatement, one of which will be less injurious to the wrongdoer than the other, the least injurious method must be adopted. 

If the abatement requires the abator to enter the property of the person causing the nuisance, prior notice must be given except in emergency situation; otherwise, the abator is trespassing.

F. Jurisdiction of the Courts

If you suffer loss or damage arising from a nuisance caused by your neighbour, you may sue the person in the Small Claims Tribunal if the amount claimed does not exceed $50,000.

The hearings in Small Claims Tribunal are informal and no legal representation is allowed. For details about the fees, required documents and hearing procedures of the Small Claims Tribunal, please click here .

If the nuisance continues, the Small Claims Tribunal may not be the proper forum for the dispute, as it has no power to grant an injunction to stop your neighbour from causing further nuisance. In that case, depending on the amount of the claim, the District Court or the Court of First Instance may be a more appropriate venue.

For more information about taking civil action, please refer to “ Bringing or Defending a Civil Case ” on the CLIC website.

III. Statutory nuisance

A. What is a statutory nuisance?

A statutory nuisance is one which, whether or not it constitutes a nuisance in common law, is made a nuisance by statute, either in express terms or by implication.

A statutory nuisance must satisfy the requirements of a private or public nuisance, namely the existence of an act or omission which materially affects the comfort and quality of life of a section of the public (a public nuisance) or which interferes with the use and enjoyment of a neighbouring property by the owner or occupier of the property (a private nuisance). Please note that public nuisances will not be discussed here.

B. Statutory nuisances under the Public Health and Municipal Services Ordinance

Section 12 of the Public Health and Municipal Services Ordinance ( Cap. 132 of the Laws of Hong Kong), provides that the following matters constitute statutory nuisances:

  1. any premises (including any cemetery) or vessel in such a state as to be a nuisance or injurious or dangerous to health;
  2.  

  3. any pool, well, ditch, gutter, watercourse, drain, sewer, water tank or container, cesspool, pond, pit, sanitary convenience, soil, waste or rainwater pipe, dust bin or refuse container or other like place or thing so foul, or in such a state, as to be a nuisance or injurious or dangerous to health;
  4.  

  5. any accumulation or deposit (including any dead body) which is a nuisance or injurious or dangerous to health;
  6.  

  7. any animal or bird kept in such a place, or in such a manner, as to be a nuisance or injurious or dangerous to health;
  8.  

  9. the emission of dust, fumes or effluvia from any premises in such a manner as to be a nuisance;
  10.  

  11. the emission of dust from any building under construction or demolition in such a manner as to be a nuisance;
  12.  

  13. the emission of air either above or below the temperature of the external air, or the discharge of water, whether waste or otherwise, from the ventilating system in any premises in such a manner as to be a nuisance.

There are also various legislations which specifically regulate different types of nuisances, which will be discussed in detail in a later section.

C. Remedies

The Food and Environmental Hygiene Department (FEHD) is responsible for handling statutory nuisances under section 12 of the Public Health and Municipal Services Ordinance . If you have any complaints about statutory nuisances, you may call 1823.

1. Nuisance notice

If the Food and Environmental Hygiene Department (FEHD) is satisfied that a statutory nuisance exists, or is likely to recur, it may serve a nuisance notice on the person causing the nuisance, whether by action or inaction, requiring the abatement of the nuisance and/or the prevention of its recurrence within the period specified in the notice, and doing whatever is necessary (which may be specified in the notice, if the FEHD thinks fit) to abate or prevent the nuisance.

If a nuisance notice is served on a person, then if either (a) the nuisance to which the notice relates arose by reason of the wilful action or inaction of that person; or (b) the person fails to comply with any of the requirements of the notice within the period specified therein, the person is guilty of an offence. The maximum penalty is a fine of $10,000 and a daily fine of $200 as long as the nuisance continues ( section 127(3) and schedule 9 of the Public Health and Municipal Services Ordinance ).

2. Nuisance order

If a nuisance notice is served on a person and that person fails to comply with any of the requirements of the notice within the period specified in the notice; or if the nuisance to which the order relates, although abated after the notice is served, is, in the opinion of the FEHD, likely to recur on the same premises or vessel, the FEHD may make a complaint to the court, and the court hearing the complaint may make a nuisance order.

A nuisance order may be an abatement order, prohibition order, closing order, or combination of such orders.

An abatement order may require a person to comply with any or all of the requirements of a nuisance notice, or otherwise to abate the nuisance or do whatever necessary to prevent the recurrence of the nuisance within the period specified in the order.

A prohibition order may prohibit the recurrence of a nuisance.

A closing order may prohibit the use of any premises or vessel for human habitation, but is only made if it is proved to the satisfaction of the court that, by reason of a nuisance, the premises or vessel is unfit for human habitation.

Any person who fails without a reasonable excuse to comply with, or knowingly contravenes, a nuisance order is guilty of an offence. The maximum penalty is a fine of $25,000 and a daily fine of $450 as long as the offence continues ( section 127(7)(a) and schedule 9 of the Public Health and Municipal Services Ordinance ).

IV. Common types of nuisance: Noise

A. Nuisance

Making noise or causing noise to be made that materially interferes with the ordinary comfort of the neighbouring inhabitants is an actionable nuisance.

A resident in a noisy district must put up with a certain amount of noise, and the standard of ordinary comfort will differ according to the situation of the property and the class of people who inhabit it. The test is whether the addition of a fresh noise is so substantial that it creates a legal nuisance.

For a general explanation of civil liability relating to nuisance, please refer to Private nuisance > A. What constitutes an actionable nuisance?

B. Criminal liability

1. Noise at any time

It is an offence if a person at any time in any domestic premises does any of the following in a way which creates noise that is a source of annoyance to any person ( section 5(1) and (2) of the Noise Control Ordinance ( Cap. 400 )) :–

  1.  
    1. plays or operates any musical or other instrument, including any record or cassette player or radio or television apparatus;
    2. uses any loud-speaker, megaphone, or other device or instrument for magnifying sound;
    3. plays any game or engages in any pastime;
    4. carries on a trade or business;
    5. operates, or causes or permits to be operated, any air-conditioning or ventilating system or part thereof.

Any person who commits this offence is liable to a fine of $10,000.

2. Noise at night or on a general holiday

It is an offence for a person between 11 p.m. and 7 a.m., or at any time on a general holiday in any domestic premises to make or cause to be made any noise which is a source of annoyance to any person ( section 4(1) of the Noise Control Ordinance ).

Sometimes, even if you are not the person who makes noise, you will be charged if you permit other people to make noise at your home. It is an offence if the owner, tenant, occupier or person in charge of any domestic premises between 11 p.m. and 7 a.m., or at any time on a general holiday knowingly permits or suffers noise which is a source of annoyance to any person to emanate from those domestic premises ( section 4(2) of the Noise Control Ordinance ).

The maximum penalty for this is a fine of $10,000.

The difference between the two above offences is that section 4 provides control over all noise sources at night (11 p.m. to 7 a.m.) or on a general holiday, while section 5 provides control over particular noise sources, namely musical instruments, ventilating systems, animals, birds, or shouting to attract attention to goods for sale at any time of the day or night.

3. Are there any regulations for noise arising from domestic renovation works?

Yes. No powered mechanical equipment can be used to carry out renovation works from 7 p.m. to 7 a.m. or any time on a general holiday, unless a valid construction noise permit has been issued by the Noise Control Authority for this ( section 6(1) of the Noise Control Ordinance ).

However, if an owner or tenant of domestic premises carries out small works on his own with a portable mechanical device, this is exempted. The exemption is subject, however, to section 4 of the Noise Control Ordinance , which stipulates that between the hours of 11 p.m. and 7 a.m., and at any time on a general holiday, no one in any domestic premises should make any noise which is a source of annoyance to any other person. Therefore, neither owners nor tenants should carry out renovation works during those times.

4. Assistance

If your neighbours are committing any of the above offences, you can report them to the police, who are responsible for handling cases concerning noise from domestic premises.

V. Common types of nuisance: Smoke, fumes and smells

A. Nuisance

Making or causing to be made smoke, fumes or smells that materially interfere with the ordinary comfort of neighbours is an actionable nuisance, even if the smoke, fumes or smells are not actually noxious or dangerous to health. For a general explanation of liability of nuisance, please refer to Private nuisance > What constitutes an actionable nuisance?

In Hong Kong, some Chinese families living in multi-storey buildings may burn incense in the common area of buildings, such as corridors. In a famous incense burning case, Hu Wei Hsin v Ma Hung Wing , the Court held that the smoke and smell caused by the burning of incense by the defendants constituted a nuisance.

The defendants in that case had been burning three sticks of incense in each of the two censers outside their flat at various times of the day for more than an hour each time, with the burning incense unattended most of the time. Sometimes, one of the defendants swept the dust resulting from the burning of the incense out to the plaintiff’s flat.

The Court made the following observation about the balance between the right to carry out worship and the right to be free from nuisances in Hong Kong:

“ In a multi-cultural society like Hong Kong, we should always respect the Chinese culture and the right of individuals to carry out any kinds of worship or religious ceremony. However, if such activities constitute a nuisance to the neighbours, in particular, if the activities are performed in the common area of a multi-storey building, then such kind of activities should not be allowed. This has nothing to do with the right to worship. ”

B. Criminal liability

According to section 12 (1)(e) of the Public Health and Municipal Services Ordinance ( Cap. 132 of the Laws of Hong Kong), the emission of dust, fumes or effluvia from any premises in such a manner as to be a nuisance constitutes a statutory nuisance. The general principles of private nuisance apply (Please refer to “What is a statutory nuisance?”). There is no distinction between domestic and non-domestic premises.

Effluvia suggest something given off into the air that is offensive to the senses, including smell from rubbish.

C. Assistance

The Food and Environmental Hygiene Department (FEHD) is responsible for handling this statutory nuisance. (Please refer to Statutory nuisance > C. Remedies .)

VI. Common types of nuisance: Animals

A. Civil liability

Deed of Mutual Covenant

Not all multi-storey buildings allow unit owners or occupiers to keep animals in their homes. The deed of mutual covenant of the building sets out whether unit owners or occupiers are allowed to keep animals. Sometimes it allows unit owners or occupiers to keep animals on condition that the manager of the building gives permission. Sometimes it sets out that no animals can be kept at all.

If you are in breach of the deed of mutual covenant, the incorporated owners of your building may apply to the Court for an injunction.

Nuisance

If a unit owner or occupier does not keep his pet well, it may cause a nuisance to neighbours. The keeping of any animal in a position or circumstances that result in material discomfort or annoyance to a neighbour is an actionable nuisance. For a general explanation of the liability of nuisance, please refer to Private nuisance >  What constitutes an actionable nuisance?

Dog bites

1. Strict liability

The owner or keeper of an animal is strictly liable, even without intention or negligence on his part, for injury or damage caused by the animal if: the species of animal is classified as dangerous; or the species of animal is classified as normally harmless, but the individual animal has a mischievous propensity known to the keeper, and damage is caused by the animal’s propensity.

Dogs have been held to be normally harmless animals for this purpose. The keeper of a normally harmless animal is liable for damage done by it only if he has actual knowledge of the animal’s propensity to cause injury or damage to human beings. That knowledge must be of the particular propensity that caused the damage which is not common to the species in general.

2. Negligence

An owner or keeper may be liable in negligence for damage caused by a tame animal not known to be dangerous if the owner or keeper knows of a mischievous propensity in his otherwise well-behaved animal (actual knowledge), or ought to have known of such a propensity (constructive knowledge).

For both actions, damages can be recovered for personal injury or injury to another animal.

B. Criminal liability

1. Statutory nuisance

Under section 12(1)(d) of the Public Health and Municipal Services Ordinance ( Cap. 132 of the Laws of Hong Kong), any animal or bird kept in such a place or  manner as to be a nuisance, or injurious or dangerous to health constitutes a statutory nuisance, and the general principles of private nuisance apply (Please refer to Statutory nuisance > What is a statutory nuisance? ).

The FEHD is responsible for handling this kind of statutory nuisance. (Please refer to Statutory nuisance > C. Remedies for more details.)

2. Noise caused by animals

Under section 5(3) of the Noise Control Ordinance ( Cap. 400 ), any person who at any time in any domestic premises or public place keeps an animal or bird that makes noise which is a source of annoyance to any person commits an offence. The maximum penalty for the offence is a fine of $10,000 ( section 5(5) of the Noise Control Ordinance ).

It has been held that the test for annoyance is whether it is such that a reasonable person would not tolerate it. In HKSAR v Chan Oi Chun , the court held that a dog barking continually for 30 minutes or more could amount to a nuisance.

3. Dogs to be kept under control

Under section 23 of the Rabies Ordinance ( Cap. 421 ), unless it is on a leash or otherwise under control, no dog may be in(a) a public place or (b) any place from which it may reasonably be expected to wander into a public place. Where a dog is found in any such circumstances, the keeper of the dog and any person who caused, suffered or permitted the dog to be in that place are each guilty of an offence and liable to a fine of $10,000.

This section applies to all dogs of all sizes. However, it is a defence for the person charged to prove that he took all reasonable measures to prevent the contravention.

Under section 7 of the Rabies Ordinance ( Cap. 421 ), an authorized officer from the Agriculture, the Fisheries and Conservation Department (AFCD) may seize and detain any dog not on a leash or otherwise under control in a public place or a place from which it may reasonably be expected to wander into a public place. Where an authorized officer is empowered to seize and detain an animal, but it is not reasonably practicable to do so, he may instead destroy it. He may also destroy a dog seized if he has reasonable grounds to believe its detention is likely to adversely affect the health of any other animal similarly detained.

Under section 5(1) of the Dogs and Cats Ordinance ( Cap. 167 ), if it appears to a magistrate on complaint that a dog is dangerous and is not kept under effective control, the magistrate may order that the said dog be either destroyed or kept under effective control.

4. Bites by animals other than dogs

Under section 24 of the Rabies Ordinance , the keeper of any animal, that has bitten a person must (a) give notice of that fact to the nearest police station without delay; and (b) detain the animal securely, in isolation from other animals, for such period as may be specified by the officer in charge of the police station.

A person who contravenes the above requirements commits an offence and is liable to a fine of $10,000.

5. Dog bites

Under section 23 of the Rabies Ordinance , where a dog that is (a) in a public place; or (b) in any place from which it may reasonably be expected to wander into a public place if it is not on a leash or otherwise under control bites a person (other than the dog’s keeper), the keeper is guilty of an offence and liable to a fine of $10,000.

It is a defence for the keeper to prove that (a) he took all reasonable measures to prevent the animal from biting; or (b) the animal was wilfully provoked by someone other than the keeper.

The keeper of the dog must also report the matter to the nearest police station and detain the dog securely in accordance with section 24 of the Rabies Ordinance . A person who contravenes the above requirements commits an offence and is liable to a fine of $10,000.

Under section 7 of the Rabies Ordinance , an authorized officer from the AFCD may seize and detain any dog that he has reasonable grounds to believe has bitten a person. Where an authorized officer is empowered to seize and detain the animal, but it is not reasonably practicable to do so, he may instead destroy it. He may also destroy a dog seized if he has reasonable grounds to believe its detention is likely to adversely affect the health of any other animal similarly detained.